Onboarding Improvements | Voters

Onboarding Improvements

Rich Mozeleski

The Managed ITDR team is looking to improve the onboarding experience for tenants in Q3 of 2025. This will include a revamped CSP/GDAP onboarding for streamlining the onboarding of many tenants.

Please comment here on other onboarding improvements you'd like to see us work on!

February 13, 2025

Cameron Granger

marked this post as

open

Rich Mozeleski

marked this post as

planned

Rich Mozeleski

Merged in a post:

Alert when onboarding new tenants to ITDR - This will cost the client money!

Glenn Schache

We recently had an issue where a technician onboarded some clients to ITDR that were not paying for the feature. We have clients who are EDR only, hopefully just for the short term.

It would be great if a banner could be displayed when integrating a client with M365. Something like " Please be aware that this integration will cost the client an extra fee"

February 13, 2025

Steven Richardson

Absolutely! Engineers are busy engineering - but it would be great to highlight when connecting integrations is going to add a feature that costs money.

Enabling the integration to M365 is one thing and would allow the discovery of user counts etc, and then having an "on/off" switch for the service which would then be able to say something like "You are enabling ITDR for 150 users, please confirm"

Rich Mozeleski

Steven Richardson / Glenn Schache: If you inadvertently added tenants to ITDR reach out to your account manager and CC me and we'll get it sorted out for you. Regarding this functionality, we are going to be taking a look at onboarding and tenant health in Q3. I'll leave it open for now.

Steven Richardson

Rich Mozeleski Thanks for reaching out. All sorted already which is great (super easy btw). Thanks!