We have made UI improvements to the Huntress Platform Portal that will make it easier to request SOC Support, including phone callback. We've added a SOC Support button on the Incident Triage Feed page for quicker requests during urgent situations. There is a banner displayed in the Portal when a callback request has been initiated. Lastly, there is a deep link in the text version of Incident Reports so support requests can be made from a PSA or integrated ticketing system.