All Managed EDR partners can now request SOC Support for critical EDR incidents right from the Huntress Portal. This feature allows partners to communicate via a live chat - or request a callback from the Huntress SOC Support - via a button on the top right of all Managed EDR critical incident reports.
Feature Details:
If you select the callback option, all you need to do is input your phone number, name, email, and a brief description of what you need assistance with - the Huntress SOC Support team will call you directly to address your concerns or questions around the associated critical incident report. Each organization in an account is limited to one phone support request at a time.