RMM Guard - Not detecting Applications
in progress
M
Matt Jarrett
We use SyncroMSP, and its not detected by ESPM either.
C
Chris Ba
Are you shipping Windows Event Logs for those endpoints? This is one of the requirements and why a lot of our endpoints were not showing. This requirement
might
have changed, but was one of the initial requirements I knew was going to limit the number of endpoints I was going to see in RMM Guard.Not sure if it's new or I missed it previously, but on the RMM Guard dashboard, you can click RMM Tool Catalog to see all of the RMMs tools being tracked. They show "52 tools across 5,330 file hashes and 310 code signing certificates." Includes NinjaRMM, Parsec, Teamviewer, AeroAdmin, and Anydesk now.
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Nathan Schmidt
I'm seeing exact same situation. Currently my dashboard shows Zero Orgs and Zero Endpoints with any RMM, yet I know my tools are installed on these endpoints. Even the approved items aren't showing. Last Seen date is almost 20+ days ago as well.
Chris Bisnett
updated the status to
in progress
Can you email support with the details of which endpoint so we can make sure we get these added to the catalog. Some of these we're tracking in our catalog (Teamviewer and Anydesk), but for some of the others we don't have much information on them. We're constantly expanding the catalog with new RMMs and identifying signing certs and file hashes for the binaries, so any help would be much appreciated.
C
Colton Centala
Chris Bisnett, Ticket #247127 for tracking purposes.