Drop the AI in the chat
J
John Skrabut
You all having hands on support and competent teams is what we chose Huntress for and not a competitor. Having an AI gatekeeping the chat for support blocked us from getting support during an incident we detected prior to you all being alerted about it. We were ahead of the incident and wound up having to wait for an email back and forth to create a ticket. Drop the useless AI.
M
Moshe Fleischman
It stopped laoding entirely
C
Christian Vazquez
I realize they have this AI Chat to screen non-critical matters; however, it should, at a minimum, allow escalation to a human.
C
Corey DeGrandchamp
Agree times a million. The human aspect of Huntress is why we signed up, and if that leaves, so will we.
S
Scott Thomson
The other aspect of this: I figured I'd try it to see if it could quickly surface a piece of config info I know is in the documentation site so I didn't have to open the site in a new tab, hunt for it, and then come back to the portal. No luck, it was unable to give me the info I needed even after a couple different prompts.