hi guys. i've also found this over the past few day - check your email integration, double check if the mailbox you are using for tickets (assuming that's your setup) is mentioned under Escalations. i've disabled that and it seems it's now working as intended. tickets are still coming through via the PSA integration.

Currently, all Huntress emails create ITSM tickets. After we remediate and close the ticket, the “resolved” email creates a new, unnecessary ticket.