Give non-admin users the ability to remediate
complete
Dima Kumets [Product Manager - Huntress]
complete
We have shipped the update to allow MSP customer org admins to approve assisted remediations.
Additional RBAC enhancements are not part of this release and are in various stages of the product lifecycle.
Dima Kumets [Product Manager - Huntress]
under review
Sorry for the noise - Realizing that this post had a number of requests combined into one and moving back into under review status
B
Berk Mustafa
Dima Kumets [Product Manager - Huntress]: The Elders of The Internet forgive you... :D Keep up the awesome work!
Dima Kumets [Product Manager - Huntress]
planned
We are working on getting org admins permission to remediate. We are still reviewing the additional roles request.
V
Vicente Mundarain
under review
We are currently researching how to best support granular RBAC
Dima Kumets [Product Manager - Huntress]
Vicente Mundarain: Just a heads up that I've taken this project over from Vicente and am working on refining requirements.
H
Hilario Stokes
We have co-managed contracts where we'd like to see this in reverse as well, where the client's IT has to approve remediation before it can be run, except by Senior techs. So having granular control on a per-client basis would be nice.
Dima Kumets [Product Manager - Huntress]
Hilario Stokes: Thanks Jerry - I'll make sure this gets incorporated into the plans.
B
Berk Mustafa
An ideal solution would be custom roles that can be created and defined granularly, then applied to groups of users.
P
Paul Cunningham
Berk Mustafa: We have customers with in house IT who would like to be able to remediate but cannot as they only have accounts at the organization level. I agree it would be good to be able to grant this in a granular fashion.
C
Cameron Granger
Paul Cunningham: Hi Paul!
Assisted Remediation is something we do not plan on implementing at the Organization level.
If you have co-managed environments, then you can provision a Huntress account for that customer under a Huntress Resell Dashboard. You would still have the same access into their environment, but the customer would have their own account instead of being an organization under yours. They would have a separate "portal" to log into as well with the ability to use assisted remediation and add custom integrations
Learn more here: