Granular control over unresponsive agent emails
Autopilot
Merged in a post:
Allow selection of recipients for Unresponsive Agent notifications
R
Rob Ledingham
Please add an account-level setting to choose which Admins receive the email sent when an Unresponsive Agent is automatically uninstalled. Currently, the notification goes to all account-level Admins, but only two of the eight need to receive and act on it.
A recipient selector for specific account admins would reduce unnecessary emails without requiring us to change users’ roles or disable the notification for everyone.
N
Nathan Verkerk
There are so many alerts and emails from Huntress, but this is the most annoying by far. It should be customisable, or even disabled. We have configured automatic installation of Huntress from our RMM, and configured a treshold when agents can be deleted automatically. We don't need an additional email when there are agents deleted.
I
Isaac Good
Due to the number of agents this generates daily emails. It would be nice to have the option to turn off these notifications.
The weekly/monthly summary emails already list the number of unresponsive agents, maybe they could list the uninstalled ones also for those that still want to keep an eye on it but not daily.
W
Wiley'la Bechtelar'la
Customizable email alerts for when agents are uninstalled is essential. No emails should be mandatory or nongranular. Customizable alerts are required even for an antivirus software.
There is an unresponsive threshold that allows us to control when agents are uninstalled. We know when they are being acted upon and do not need the consistent and frequent emails about something we know is happening to be adding clutter and noise.
Additionally, we have in place an automated process that reinstalls the huntress agent after a device comes back online and is responsive. I'm sure other companies have something similar and would appreciate not getting redundant emails.
Thank you