Huntress RIO Monitoring
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James Stull
We know if an agent isn't checking in and how long, but Rio, the process insights, doesn't display this information for that add on module. I wish the portal would show me if rio was up or not as I keep finding rio agents stopped. I have setup a monitor for this in my RMM but wish huntress did this for me instead since you guys rely on this valuable data it provides.
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Seth Madsen
The idea I had was to update the huntress log file with "successfully checked in with console" logs once a day or something. This would update the file changed date which almost was good enough to add another layer of monitoring to our RMM, but I've noticed sometimes that file updates often and sometimes it is 3-4 days before the log updates on a healthy instance (which makes sense since most of what it does is log issues, not healthy).
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Joe Cimino
I also am seeing this, but what I've done is set an RMM response to start the Rio service of it detects it's not running for 10+ minutes. Usually works and clears it.