Send "Microsoft Defender Needs Attention" escalations to configured PSAs | Voters

Send "Microsoft Defender Needs Attention" escalations to configured PSAs

Todd Ludington

Currently, notifications for the "Microsoft Defender Needs Attention" escalation are only sent via email. It would be very helpful if these could be sent to the account configured PSAs instead.

Created by Eric Henry

January 31, 2025

Jamie Patch

If they could be available in the API we could have our RMM automatically remediate many issues...

Anthony

We also need this feature enabled ASAP. We had escalations missed over the weekend because tickets were not created and the email that they were sent to happened to be unavailable for the weekend. We need tickets for this to keep an accurate account of all things going on and worked.

Jeff Custer

To an MSP, everything is a ticket and this type of escalation is no different. Every Escalation and every Incident represent some kind of work to be done. It would be best to send ALL of these to the PSA and then let either automated workflow or people workflow sort it out. Service Desk personnel and Engineers work from the PSA, not the Huntress GUI.

David Perske

definitely needed, all activity for us revolves around tickets as I am sure is the case for other MSP's

Andy

got the whole team opening requests for this? haha, yeah, we've been waiting too :)