Wave Browser
in progress
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Spencer Harris
Also voting for this to come back - I agree with TJ below. See this a lot and no one ever knows what it is. I believe the uptick in denied reports stems from paranoid IT professionals who are afraid an end user 'might need it!'
My theory is that those same "paranoid IT professionals" don't bother actually asking their end user if they want Wave Browser, need it, or even know what it is.
I have auto-remediated a substantial amount of these LOW PUP reports in the past and have not yet once found an end user who wants the app, let alone knowing what it even is or how it got on their PC.
This is one of the ultimate low-hanging fruit incidents and it troubles me knowing that people may be commonly disregarding the alert just because they don't want to put in a few extra minutes of work to talk to their end users. The app is objectively parasitic, and removing it seems to be the logical move in pretty much every case I've ever seen.
I am curious for others' opinions - particularly if anyone has ever actually seen a need for this application. The fact that this report was denied a lot by Huntress admins, which Huntress has mentioned in this thread, does not count.
I attribute this to my argument above which amounts to "those guys are lazy and don't talk to their end users." and NOT "The end users actually need this app." We don't know because the admins are almost certainly not even asking these questions. If they WERE, they would find that none of their end users actually know WTF it is. Any objections to this whole notion? Any evidence that I'm wrong? This is the discussion I am fishing for here...
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Spencer Harris
I would go as far as to say that anyone fighting back against this not being a PUP report (without further statistical proof) is creating a blatant security 'gap' here. At least for us Huntress users. I also agree with the sentiment that making this a report in the past, then rolling it back and removing the report, is a blatant mistake for Huntress.
Never remove baked in features, just make it an opt in or opt out system. Whatever works best. In this case, you could make it opt in and that would fix pretty much every single issue we have here. I can't imagine this would be a difficult change.
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TJ Straub
We see this browser on peoples computers every day and no one ever knows where it came from. Would love for Huntress to recognize this as a PUP and flag it.
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Calin Andrews
In the past WaveBrowser was detected as PUP with the option to use assisted remediation for removal. More recently, WaveBrowser is no longer being monitored for. I've been told this was due to the amount of rejections by partners for the WaveBrowser alerts, purporting that WaveBrowser had legitimate use cases for partners and their customers.
Partners need to have the ability to make account-level or organization-level decisions on PUP exceptions rather than having past functionality removed (which our processes may be reliant upon).
If changes like this are made, we need a centralized location to let partners know what changes were made so that we can adjust.
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Ryan Sipes
Calin Andrews Yep, agreed. It's so odd to see these PUPs ignored when Huntress started with detecting persistent footholds and has gone on and on about how this is one method initial access can begin. It definitely needs to be an account/org/device level setting that can be modified.
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Brandon Arakaki
It would be even better to be able to label and classify these types of softwares ourselves. A blocklist. I already submitted another request similar, but this seems to be a great use case.
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Ed Murphy [Product Manager - Huntress]
marked this post as
in progress
Going forward Huntress will be categorizing Wave as a PUP. Our portal does support exceptions for organizations that do not wish to have this reported as an Incident Report
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Casey Rand
Ed Murphy [Product Manager - Huntress]: This makes me way happier than it should. Thank you!
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Andy Helsby
Ed Murphy [Product Manager - Huntress]: This is awesome - thanks for responding so fast
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Dusty'la Auer'la
Until they change this - I had to get one off remediation reports for all affected endpoints with Wave Browser a few weeks ago.
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Andy Larin
I agree, we also ran into this.
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Ed Murphy [Product Manager - Huntress]
marked this post as
under review
We are looking into adjusting how Huntress handles Wave browser moving forward