Resolving of Escalations
C
Christopher Poore
Tickets are not created for individual identities for escalation requests. This is causing issues as we cannot track when a new identity has been added and have to review all escalations manually. Ie when we resolve an escalation for an identity it does not resolve the entire escalation.
P
Paul Brunet
We are missing escalations as a result of this as tickets aren't being created or re-opened when a second escalation for the same item is seen!
P
Petri Trebilcock
Also having this issue here. For example, when a new user has an unauthorized VPN access alert, it reopens an escalation on the organization level. In a perfect world it would open a new alert under the user level and send another email alert.