Ticketing on Security Controls with Continous Enforcement
K
Kenny Maurer
I think there should be an option or smarter detection for Ticket Creation. As soon a control is "Not Compliant" a Ticket gets created (in our case in HaloPSA). If it's a control with continous enforcement, the Ticket usally resolves itself in a few minutes/hours. So why even bother creating a ticket?
I think it should only create a Ticket if continous enforcement runs into issues actually resolving the actual "Non-Compliant" setting/control.
D
Dennis Nessensohn
Creating tickets for controls that are automatically remediated by Continuous Enforcement generates unnecessary noise in PSA systems. Ticket creation should ideally occur only when remediation fails or the issue persists beyond a configurable timeframe.
C
Colin Herzog
Ticket noise has always been and will always be a challenge. But this would help tremendously.