Reduce False Positives from In-Flight, on-ship, on-train WiFi
under review
B
Bjørn Mathisen
We receive frequent false positive "Unwanted Access" alerts when users are on airplanes, trains and cruise ships. The geolocation is incorrect because it reflects the provider's location (e.g., USA) instead of the user's travel route (e.g., within Europe).
For example, a user traveling from Portugal to Norway was flagged for a login from the USA via Panasonic's in-flight WiFi.
Please use IP intelligence, like ipinfo.io's API, to identify and tag these "transit IPs", to add context and reduce unnecessary alerts.
Rich Mozeleski
marked this post as
under review
Rich Mozeleski
This is definitely something we'll take a look at. I've raised this up to our third-party IP telemetry provider to see if it's something they could possibly do. If not, we'll take a look at other data sources able to correctly tag these transit IPs.