Alerting if Tenants stop sending data. | Voters

Alerting if Tenants stop sending data.

in progress

Clayton'la Larson'la

We need a better alerting system, or at least some kind of notification should you suddenly not get any data from client tenants.

December 15, 2023

Jonathan Gibney

Is this still an open item? If a domain stops sending data to you, how do you notify us so that we can take action? Do we need to look at the health status on a daily basis? I was just told by support you do not monitor it and I should put in a request. I see someone did that 12 months ago.

Robert Dana

marked this post as

in progress

We are adding in additional monitoring for errors when we try to access audit logs for a tenant. It turns out that there were a couple of error types we were missing.

Taylor'la Stark'la

Robert Dana Thank you for this!

Jacob Wiley

I had no idea there was no notification if audit logs stopped flowing, this is concerning.

Joshua Topp

Auto ticket logging in the event of a disconnection or failure to respond would be a good start. Can use the PSA to escalate via normal channels.