Unwanted access for Organization Level admins
in progress
B
Byron Garcia
As an MSP like many others we offer Huntress as a managed service as well as a reseller product clients self managed.
We need them to be able to set their own VPN/location rules as they are the most aware of all their staff's travel plans and are more than capable of setting up rules for these.
More and more we are finding "Organization level admins" aren't really able to perform all the tasks they need and are penalized/restricted, requiring them to submit requests for us to handle.
Currently, the distinction between admin and security engineer is blurry, these are some of the things an admin should be allowed to do.
Rich Mozeleski
in progress
While RBAC is an area we plan to revisit from a platform perspective in the future, we've made the decision to allow org-level admins to create ITDR configuration rules and view/resolve ITDR escalations. This work is in progress.
C
CM
Definately need this, critical for MSP's with co-managed IT
J
James Robinson
Definitely need this. This is a basic task for clients to be able to self-manage.
J
Jon Snyderman
Yes, also like being able to install the agent from the portal themselves. They should be able to be mostly self-sufficient since, as the docs indicate, they are responsible for their org.