Org level admin - respond to escalations
A
Ali Tarzaban
We could really use this. One of our larger clients is ready to jump ship if we don't get this resolved.
N
Nathan McNutt
This is something that would be beneficial to implement. We have a prospective client that wants to be able to manage escalations, but they can not have account level access.
Noel Howard
This is something that is coming up more and more for us. Internal IT teams would like to be able to resolve these escalations without having to come to ourselves.
as
really need this guys
J
John Gemma
This issue is going to cost me customers (we're on the MSP model). We desperately need the ability for org-level admin users to receive email notifications and respond to escalations!
B
Byron Garcia
Posting to further support this issue
J
John Krikke
100% agree!
C
Cedrick Gagne
This poses a major problem for us as well.
The customer should be able to manage/add their own access rules.
J
Jim Torii
The existing model is for an MSP who operates in one manner, with no flexibility to manage the MSP business in any other way; not good.
We need to give our larger clients some control. Org Users need to receive Critical Alerts. We need to determine whether we want that Org User to be able to respond and remediate those alerts.
B
Brian Murphy
This really needs to be added as an option. We have a co-managed client who is upset that they can see but cannot act on these escalations.
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