Org level admin - respond to escalations | Voters

Org level admin - respond to escalations

Victor Hong

Org level admin - respond to escalations - my client knows best where their users should be or shouldn't be - I would like them to be able to respond to the escalations - and select the Unauthroised / authorised

August 22, 2024

Brian Murphy

This really needs to be added as an option. We have a co-managed client who is upset that they can see but cannot act on these escalations.

Gary A

This is something that should be the most obvious for org users to do.

Jeff Custer

The fact that org-level admins really cannot do many administrative things is a contentious subject related to our larger clients who have internal IT personnel. They should be able to address escalations like setting travel or VPN exclusions. This "Only the MSP can manage your stuff" model does not work when there is someone in an org who is the equivalent of our technicians or engineers.

Eyal Gallico

It will be beneficial in co-managed clients who have on-site tech or security advisor

Seth Madsen

This is key. Would be most effective/efficient resolution to have the org level admin get escalations/notifications.

Damien Mallon

This is causing a major problem for us. This is an essential feature.

Brennan

Makes perfect sense for an Organization level Admin to quickly determine where or where the user is not meant to be, without having the Account level having to reach out.