Create priority mapping in HaloPSA integration | Voters

Create priority mapping in HaloPSA integration

Helmut Burger-Smit

Great to have this integration built. We have one request. Can Huntress add the mapping of priorities?
We would like to match the Huntress "Critical, High and Low" with ticket priorities in HaloPSA.
This would help flag critical and high events more quickly.
Thanks!

May 27, 2024

Sam James

Just wondered where this setting is. Massive impact not getting a critical alert through as critical for notifications, SLA etc.

Peter Prieto

Yes Please!