Integrations

We enabled SSO with Microsoft Entra. It still requires us to manually create the user within Huntress before they can login. Many other applications that we integrated have an "auto provision" setting. When enabled this will automatically create the user in Huntress as long as they're part of security group on the Entra Enterprise Application. Some of the better ones even have mapping logic where you can map specific Entra Groups to specific permissions on the application (huntress) side.

Ability to create email integrations at the organization level so incident reports for certain organizations will be sent to them and not the account level emails.

It would be nice to have an integration with NinjaOne US.

It would be huge if we could get Huntress to link up with BrightGauge for report consolidation

For upcoming PSA/RMM integration improvements, can you look at adding this into scope?

Addition of the following Ticket Mappings: Source: e.g. Phone, Monitoring Alert Issue Type e.g. RMM Alert Sub-Issue Type e.g. Huntress

When creating tickets in Autotask for a device, please add the asset to the ticket. Having the asset on the ticket means that engineers can immediately gain more information about the device within the ticket, and access remote control functionality for RMM. When the device is unmapped it means our engineers then need to search for and manually add the correct device on the ticket. As it's a manual process this could mean it's missed and if some tickets don't have the device mapped it means we may not be able to easily surface all tickets related to a specific device for reporting.

An additional integration option for event updates that initiates a HTTPS callback and posts detailed JSON data about the event. It will allow faster response and wider range of integration options and much more preferable then having to parse an email.

Rather than email the admins, open a ticket in our PSA so that it will be resolved faster

Customer asked about a direct integration for Salesforce. They wanted to retain logs for auditing purposes but were also looking to capture irregular login patterns, event logs, and data extraction activity.