Integrations

It would be nice to have an integration with NinjaOne US.

Currently the Halo integration can create tickets/alerts but we cannot respond or close from Halo, Can this be expanded to a 2-way communication so our agents can work / close items in Halo instead of needing to close the Halo ticket and the huntress ticket separately.

As with other popular integrations, we would like the ability for Huntress ticket updates to be written to the internal notes section of a ConnectWise ticket rather than the discussion section. This would allow us to more effectively white-label our service delivery, keeping Huntress, SOC, and third-party communications internal – and not visible to the client. This change would better align with how we present support and reduce confusion for end users.

please consider working with the supserops.ai team and creating an integration to deploy and manage huntress

I don't have any clients who use Windows Defender. It would be great if in the future there was a Sentinel One integration to pull logs from and review detentions to confirm that Sentinel One completely removed the threat.

Addition of the following Ticket Mappings: Source: e.g. Phone, Monitoring Alert Issue Type e.g. RMM Alert Sub-Issue Type e.g. Huntress

Would love to have hudu integration for auto documentation of security incidents, agents data, etc.

Would love to see the ability to close a PSA ticket, and in turn, that resolves the incident.

When a ticket is opened in ConnectWise manage, the affected device is mentioned in the title. Huntress should attempt to attach the configuration to the ticket within Manage.

We enabled SSO with Microsoft Entra. It still requires us to manually create the user within Huntress before they can login. Many other applications that we integrated have an "auto provision" setting. When enabled this will automatically create the user in Huntress as long as they're part of security group on the Entra Enterprise Application. Some of the better ones even have mapping logic where you can map specific Entra Groups to specific permissions on the application (huntress) side.