Managed Security Awareness Training

Managed Learning appears to be set to run for 2 months - assigned on first business day and give learners until end of the next month to complete. Whilst it gives learners the opportunity to complete at a longer duration, some businesses prefer keeping the training schedules for monthly cycles as they can report back to their key stake holders on the completion rates on a month-to-month basis Ideally, we should be able to change the duration to only one month.

I would like to be able to control how often managed learning and phishing goes out. Right now it is only monthly. Can there be an option for quarterly, biannual, annual, etc?

Need a list of Episode Titles, Length, Description, and Learning Objectives so that a client who wants to customize their program has a list of topics to review. This can also be used by sales as pre or post sales collateral.

I would like to be able to mark training as completed. There are times where the user has completed the training but changes are made to the learners and they are sent the training again. This makes it show that the training has not been completed. It would be nice to be able to mark that user has having completed the training without them having to go through it again. Leonard Queen

We would like to provide phishing simulations to our end users in German as they will not engage or will delete emails sent to them in English. However they are still vulnerable to phishing emails sent in German language. Translation of the existing phishing scenario library within Huntress Managed SAT + new scenarios published as part of 'Managed Phishing' would be ideal.

When we have a legitimate phishing incident we currently have a Tag for users to assign them to on-demand phishing training but this only works one time or requires upkeep of clearing the tag and restarting the assignment every so often. It would be ideal if we could assign a specific training to a specific user as a one-off

Hi Huntress Team, First of all, our customers LOVE SAT from you! "Great to see this program up and running. I did the first module this morning – quirky and entertaining. It’s going to be a great program." We did recently receive the following feedback from one of our customers: Customer Feedback 1: "One thing I noted, and you might have to check for similar errors with other modules – the training noted that if staff members felt they had lost their mobile phone and it had possibly been compromised, they should contact their IT department to have the device remotely locked. This is obviously not going to work as our IT Department don’t currently have the ability to do this – it’s not on our immediate agenda to sort this yet either. Are you able to address this in some way? Obviously, we don’t want our staff being given a procedure that they can’t follow… not sure how you will be able to sort this." Feature request: I reached out to Huntress support and was advised that the only workaround is to preview the episode in advance, then unenroll from the learning plan to skip that month’s assignment and re-enroll afterwards. Since we’re already able to preview upcoming assignments, it would be really helpful to have a button that allows us to skip to the next assignment within the same month, without forfeiting that month’s assignment. This would be useful in cases where the content isn’t relevant for a particular customer. Thank you!

I would like to be able to configure one of our accounts to have read only admin access to all tenants in the Curricula SAT portal.

Give learners a dedicated button within Microsoft Outlook to report phishing emails, and forward the email, with headers, to the desired location set in the admin portal.

The issue: A handful of clients (metaphorically and literally) read Google's Security Blog on Fire Drills and Phishing Tests. Google made a statement that Phishing Simulations are not necessarily effective, violate security protocols to be completed, and maximize failure rate by virtue of violating protocols. I read this around the time it came out, and never really clued into the fact that we as a provider have a fairly strict "no allow list" policy, where we will not add emails to an allow list, and yet violate it with every phishing simulation. While the blog should be taken with a grain of salt, it does provide some solid points, and this information has spread to many clients who are now asking for fire drills instead of/along with phishing simulations. The feature: Managed fire drills that provide email-based "training" in the form of quick explainers and drills. Once a month, an email would be sent out separate from the phishing campaigns to provide a tidbit of information related to email security or security in general. I feel Huntress could do a lot with these, whether it be a tidbit of info or a template akin to Google's "Hello! I am a Phishing Email" example. The drills could also tie in other Huntress Products and content, such as blog posts or SAT Posters. I do understand that I can make my own Fire Drills and schedule them through Huntress's custom options, but I would like the polish and style that Huntress delivers. Caveats and notes: I do understand that there is no regulation or insurer calling for Phishing Fire Drills, but I feel it could be an incredibly impactful add-on to keep security top of mind in-between trainings and campaigns. Also, for those unfamiliar, here is the link to Google's blog post: https://security.googleblog.com/2024/05/on-fire-drills-and-phishing-tests.html