Escalation API endpoint does not return enough information.
M
Matthew Chapman
Trying to integrate escalations into our own system. I need the Subtype to come through on the output to determine which procedures to assign to an issue rather than just a Generic type such as "Microsoft 365 Login". The subtype is more useful to determine the actual issue at a glance such as "Login without Entra Usage Location". Its visible on the escalation page but does not return via the API.
The other bits that would be nice would be the individual entity statuses. For example a single escalation can have multiple affected entities but 2 could already have been marked as resolved and 1 is not. I need this info to come back on the API as well.