Currently the Halo integration can create tickets/alerts but we cannot respond or close from Halo, Can this be expanded to a 2-way communication so our agents can work / close items in Halo instead of needing to close the Halo ticket and the huntress ticket separately.
This would be very helpful as we have had 17 tickets in the last few weeks all worked on and closed in Halo - but I just noticed that they are still all open in Huntress.