Multiple Sites to one ConnectWise Company Billing integration error
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Stephen Pearson
Due to Datto integration being used, several companies are split up into sites in Huntress. I can map all of the sites to one ConnectWise company and sync to a billing agreement, but the quantity in the agreement in ConnectWise is incorrect. All of the sites' quantities needs to be added together prior to syncing to the ConnectWise integration so the quantity is correct.
Chris Bisnett
This is something we’ve come across before, but not with ConnectWise billing. Without digging too deep, my assumption is that we’re updating the quantity through the API for each unique Huntress Organization, but we’re setting it as a specific value that is associated with the Organization and not adding them together. So likely we’re hitting the API multiple times and whatever the last value happened to be is sticking.
I think we could map multiple Huntress Organizations into a single ConnectWise tenant.