Summary/Title Customization for Connectwise Integrations
C
Charles Sheffield
I would like to see the ability to customize the way that an alert will present itself to Connectwise when sent through the integration. This will allow more robust workflows to help assign or complete tickets appropriately.
Failing the opportunity to have a form or other change method for these subject lines, it would be INCREDIBLY beneficial for the alert to include the platform name. For example, instead of "[Huntress Detection] HIGH - Incident on..." you would see "[Huntress Detection] [MDR] HIGH - Incident on..." or "[Huntress Detection] [EDR] HIGH - Incident on..." instead. This will take some of these guess work or chance out of creating workflows based on things that may change such as the "@" parameter.
F
Frank Cavallaro
The ability to customize would be great, but a highly useful interim step would be to simply include the name of the M365 identity in BOTH [Huntress Detection] and [Huntress Escalation] CW tickets. At present only the former includes the name of the related user identity, which causes confusion for staff and customers that do not access the Huntress portal directly. Seems this would be very easy to include since it is included in one type of alert already.
M
Matthew Buehlmann
+1 to this request, the ability to customize ticket summary would allow for us to better align with Incident Response Plans & Procedures