Incident Notification Contacts | Voters

Incident Notification Contacts

Jade Maisog

Can we get a feature for Incident Notification Contacts where we can separate who gets called for certain customers? Not all have 24/7 support and some of our internal are not touched by external techs.

Thanks!

June 24, 2024

Duncan Bachen

This is almost table stakes for an MSP centric product. Not all of our clients are the same, and in some cases, they handle their own security alerts. Being forced to use a single notification system at the account level and not a the organization level is a real problem (managed response goes right along with that). Both of these need organizational overrides or "in addition to" contacts

Jas Badwal

And if possible, adding a schedule.

Aaron Budarick

Resurrecting this. This is still a problem in 2026.

Toby'la Goyette'la

This! ^

Toby'la Goyette'la

This! ^