Request for e-mail/text notification sent at the organization level
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John Simons
I am the admin for an organization (AWRG) under the account for CoOpLink. I would like to receive either an e-mail and/or a text message (preferably both) whenever there is an incident recorded in my organization. Currently there is no known way to filter the communications to just my organization. I would prefer to receive these notifications directly from the Huntress system instead of having to be notified by the CoOpLink tech team. I am sure that I am not the only organization admin that would like this feature.
Autopilot
Merged in a post:
Organization level text & email alerts.
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Josh Kash
One of our customers would like to get text messages, about their devices. I cannot set them up on the account level or they will get text alerts on all of our customers.
Seeing tons of other feedback about this. Please get this configured!
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Shad Malone
Text messages, emails, carrier pigeons. Anything would be better than waiting for the SOC to notify us of an incident.
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Mark Lawrence
Agreed. Essential for co-managed clients where they want the alerts for their org
Autopilot
Merged in a post:
Organization-level users receive alerts
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Jim Torii
I want organization-level users to receive critical alerts for their specific organization. Currently, only account-level users can receive these alerts, which limits the ability to keep all relevant parties informed. It would be beneficial if organization-level users could also be notified of critical alerts to ensure timely responses.