totally agree on this. We should have the ability at the Account and ORG level to get these text and robocalls for HIGH alerts as well. We have had a few HIGH alerts that were not false positives and only come in as email, which can easily get buried. We were lucky that we say these emails early on and able to address. I would also not mind if a HIGH alert came in and I was able to have it "isolate" the endpoint. better safe than sorry.

Having the ability to set global critical alerts settings as well as individual client alerts separately would be great.

We're finding the need for this more and more in our business.

It is also an essential feature for some of our customers, their internal IT wants to be contacted directly to avoid lengthening contact times.

This would be a nice addition, especially for larger customer with internal IT indeed.

After a meeting with one of our larger clients, our CEO commented: "We are also getting pushed _hard_ by one of our largest Clients who has their own internal IT team. Lack of this notification is damaging our relationship with this Client."

I have a customer that says this is essential- I didn't realize that this wasn't possible until just now.

Please add this option. We have many customers that we need to be notified on different numbers at an organisation level

+1 absolutely essential