Text and Robocall at the Organization Level for Critical Incidents (Comanaged Environments) | Voters

Text and Robocall at the Organization Level for Critical Incidents (Comanaged Environments)

Patrick McGowan

Can you add the texts and robocalls for critical incidents at the organization level? It would be nice to be able to set this up for IT managers, etc. at individual customers.

December 21, 2023

nick burgess

We're finding the need for this more and more in our business.

Roberto Balboni

It is also an essential feature for some of our customers, their internal IT wants to be contacted directly to avoid lengthening contact times.

Jordy Minnebo

This would be a nice addition, especially for larger customer with internal IT indeed.

Jeff Custer

After a meeting with one of our larger clients, our CEO commented: "We are also getting pushed _hard_ by one of our largest Clients who has their own internal IT team. Lack of this notification is damaging our relationship with this Client."

Canny AI

Merged in a post:

Incident Notification Expansion

Stephen Foley

Love the critical incident notification for administrators. Would like to see this pushed down to the customer organization level, with ability to notify customer directly. We do have some more technical folks who can start IR quickly.

November 19, 2024

Cory D

I have a customer that says this is essential- I didn't realize that this wasn't possible until just now.

Ben Smith

Please add this option. We have many customers that we need to be notified on different numbers at an organisation level

Ben Smith

+1 absolutely essential

Travis Phipps

This is absolutely needed. As others have said, the lack of this feature hinders our ability to sell this to co-managed clients.

Jordy Minnebo

Would like to see this feature too, getting more and more requests to inform internal IT departments about incidents as they occurs.

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