Escalate to manager after three reminders to an employee
complete
Joe Pruett
I'd like to be able set a list of email addresses to receive these reports for everyone. For small companies, there is generally 1 or 2 people who care and needing to keep managers up to date isn't likely to happen, plus you can only have 1 manager, which makes it harder if multiple people should get the report (I guess an alias could be used). I was expecting to see something like the monthly report setup where you just specify email addresses to get the reports. I think the manager piece is also useful, so just adding a global level would satisfy my users.
Dima Kumets [Product Manager - Huntress]
complete
This feature is now in General Availability (GA.) Documentation is now live at https://support.huntress.io/hc/en-us/articles/32878034188819-Manager-Notifications-for-Security-Awareness-Training-SAT
Dima Kumets [Product Manager - Huntress]
FYI: Beta participants will now see the ability to manually push manager notifications by opening an assignment and switching to the "Advanced" tab
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Francois Hebert
I would like to add the need to get access to a manager to his own team progress, that's what I am being asked a lot. Right now I need to send them summary of progress that I export manually or maybe just a monthly report that will be based on groups and can be sent to a specific person
Dima Kumets [Product Manager - Huntress]
in progress
We are in progress and will be looking for beta participants soon.
The implementation has 3 reminders with configurable intervals based on days until assignment is due (rather than after a fixed number of reminders.)
Please let me know if you'd like to be in the beta and if you are an MSP, if you'd like to do this for your internal org or customers.
C
Chris Wiegman
Dima Kumets [Product Manager - Huntress] sign me up
L
Lezgin Bakircioglu
Dima Kumets [Product Manager - Huntress] if this also includes escalation as next step we would be interested
Y
Yidel Steinfeld
Dima Kumets [Product Manager - Huntress] Thanks! please count us in for Beta if still open
Dima Kumets [Product Manager - Huntress]
planned
J
Josh Ross
Dima Kumets [Product Manager - Huntress] - pump it up!
Dima Kumets [Product Manager - Huntress]
Merged in a post:
Email Notification for incomplete trainings
C
Corey Johnson
Requesting to have a feature built to email employees managers in addition to the employee for the incomplete trainings
S
Stevie'la Ullrich'la
If manager does not exist or feature not functional yet, allow specification of email address to send to (like hr@company.com)
Dima Kumets [Product Manager - Huntress]
under review
For those upvoting: Are you using M365 with the manager field?
If not, can you comment on the best way to pull in managers without creating a ton of toil?
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Chris Piestrzeniewicz
Dima Kumets [Product Manager - Huntress] Varies on the customer, however it would also be nice to be able to set the escalate source within Huntress to someone other than the manager, for example a HR rep, internal SAT champion or IT Coordinator.
L
Lezgin Bakircioglu
Dima Kumets [Product Manager - Huntress] - We use the manager field in Google workspace, our directory service, similar to what M365 have
D
Daniel Best
Dima Kumets [Product Manager - Huntress] I think if Huntress pulled info from the manager field in M365 for this feature, we would be more likely to populate it going forward.
J
Josh Ross
Dima Kumets [Product Manager - Huntress] - I would be happy with the ability to specify the email address that escalated reminders go to. No need on my end to break it out by specific manager.
Y
Yidel Steinfeld
Dima Kumets [Product Manager - Huntress] I second what Josh says, this will be especially helpful for smaller environments.
Y
Yidel Steinfeld
A further enhancement would be having the ability to set the manager on the Group level, that way it will be automatically apply to newly synced users. (this is useful for smaller environments)