Needs Improvement in Relevance, Engagement and length to complete
D
Dean Errington
Regarding the training videos and the verification questions included in sessions. Several clients have commented on the length of the videos and the focus of the storytelling content, as well as the inclusion of questions that aren't directly related to cyber security. The client’s main interest centers on ensuring their staff are actually learning about cyber security and completing the training efficiently.
When employees are actively discussing the SAT, it shows engagement and awareness, which is certainly positive. However, if there are concerns about sharing answers, that's really an issue for each individual company to address internally, rather than for the training sessions to impose additional verification questions on all participants. The priority should remain on delivering relevant content and supporting timely completion for everyone.
J
Juderson Zhu
some parts of the stories are interesting and engaging like the story about the man getting a fake "Pay the road toll" text, but the questions like the examples I've given in the attachments takeaway the core message from the lesson. There is only so much time in a day that you can put aside to complete these lessons. Ideally it's something short and simple to get done in the morning before we start our day. I understand there needs to be a bit of "quirkyness" added to make it more engaging and funny but there's a level of how much of that should be added it. I've done similar trainings with Mimecast. Those videos used real life office situations and still had a bit of quirk to make it funny and engaging, but it was short sweet and simple with 1 or 2 questions after the video which was related to the security topic, not about the story.
A
Adam Kemp
Juderson Zhu The purpose of these questions is to help prove the user watched the video rather than letting it play through without paying attention, then searching or getting the answer from a colleague to pass.