Phish Report forwarded message
M
Matthew Waddell
When an email is reported that is not a phishing test, it is configured to forward to our PSA as a ticket. However, the ticket details don't have any header information of the email. Our technicians are having to open the email and are concerned about doing so on their devices.
Could you add the original header information in the notification email to prevent the requirement to open a potentially hazardous email?
Canny AI
Merged in a post:
{SAT Feature Improvement} Report Phish Button - Include email header information
M
Matti Zayas
Ask: Include email header information in the notification sent from the Report Phish button. There is no way to parse out the sender and recipient email information that is received from the report phish button. In scenarios where PSA ticket integrations parse out the email header data for their support teams' use, this is not possible at this current time.
Outcome: Summarized report of the email header information included with a preview of the reported email