Text and Robocall at the Organization Level for Critical Incidents (Comanaged Environments) | Voters

Text and Robocall at the Organization Level for Critical Incidents (Comanaged Environments)

Patrick McGowan

Can you add the texts and robocalls for critical incidents at the organization level? It would be nice to be able to set this up for IT managers, etc. at individual customers.

December 21, 2023

Canny AI

Merged in a post:

Incident Notification Expansion

Stephen Foley

Love the critical incident notification for administrators. Would like to see this pushed down to the customer organization level, with ability to notify customer directly. We do have some more technical folks who can start IR quickly.

A day ago

Cory D

I have a customer that says this is essential- I didn't realize that this wasn't possible until just now.

Ben Smith

Please add this option. We have many customers that we need to be notified on different numbers at an organisation level

Ben Smith

+1 absolutely essential

Benjamin'la Zieme'la

This is absolutely needed. As others have said, the lack of this feature hinders our ability to sell this to co-managed clients.

Jordy Minnebo

Would like to see this feature too, getting more and more requests to inform internal IT departments about incidents as they occurs.

Mike Liebstein

This is critical. Some clients are provided tools and prefer to manage and triage by themselves and will escalate to the MSP or provider. I vote to give an OPTION to notify the Admin/Tech contacts. (checkbox would suffice) .This could be a deal breaker. When an incident is brewing, notifications to many are are so much better. IMHO

Jordy Minnebo

Yea or just notifications only would be great. You can setup monthly reporting on orglevel.

But having the ability to notify internal it on incidents would be cool yes

Fredrik Olsson

Need this one too! Our customers are asking for the possibility to get notified.

Pat DiPersia

Yup, same, we work with several internal IT departments and they want instant notifications, not X minutes after we review and alert them.

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