It would be extremely helpful if agents that remain unresponsive for a certain period could automatically transition into a non-billable state. We’ve noticed that in co-managed environments where customers handle their own device refresh cycles - devices are sometimes wiped and shelved when a user leaves, but the Huntress agent isn’t uninstalled. This results in continued billing for inactive devices. Ideally, if an agent remains unresponsive beyond a defined threshold, it would be marked as non-billable. Should the device come back online or re-register, billing and protection could automatically resume.
